Terms of Service

Last Updated: January 15, 2026

OVERVIEW

Welcome to myjapanesegrandma.com! This website is owned and operated by Digital Edamon Ltd, a company registered in England and Wales (Company Number: 10704666) (the "Company", "we", "us", or "our"). Digital Edamon Ltd operates myjapanesegrandma.com and all related information, content, features, tools, products and services (collectively, the "Services"). Our Services are powered by Shopify.

These Terms of Service ("Terms") describe your rights and responsibilities when you use our Services. Please read these Terms carefully, as they include important information about your legal rights, warranty disclaimers, and limitations of liability.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms or our Privacy Policy, you must not use or access our Services.

SECTION 1 – ELIGIBILITY AND ACCOUNT

By agreeing to these Terms, you represent that:

• You are at least 18 years of age or the age of majority in your jurisdiction, whichever is greater;
• You have the legal capacity to enter into a binding agreement;
• If you allow minor dependents to use the Services on devices you own or manage, you accept responsibility for their use.

To use the Services, you may be required to provide certain information, including your email address, billing, payment, and shipping information. You represent and warrant that all information you provide is accurate, current, and complete, and that you have all necessary rights to provide such information.

You are solely responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You may not transfer, sell, assign, or license your account to any other person or entity.

SECTION 2 – OUR PRODUCTS

Through myjapanesegrandma.com, we sell premium ceremonial-grade matcha and related products. We source our matcha from Uji, Japan, where it has been cultivated by traditional methods for generations.

We make every effort to accurately represent our products in our online store. However:

• Colors and appearance may vary slightly from what appears on your screen due to device settings and display characteristics;
• Natural variations may occur between batches of matcha, as is typical with artisanal agricultural products;
• We do not warrant that the appearance or quality of any products will meet your subjective expectations or be identical to depictions in our store.

All product descriptions are subject to change at any time without notice. We reserve the right to discontinue any product at any time and to limit quantities sold to any person, geographic region, or jurisdiction.

SECTION 3 – HEALTH AND DIETARY DISCLAIMERS

IMPORTANT: PLEASE READ THIS SECTION CAREFULLY.

Our matcha products are food products intended for dietary consumption. The following disclaimers apply:

FDA Disclaimer

The statements made regarding our products have not been evaluated by the Food and Drug Administration (FDA) or any other regulatory authority. Our products are not intended to diagnose, treat, cure, or prevent any disease or health condition. The information provided on our website is for educational and informational purposes only and is not intended as medical advice.

Consult Your Healthcare Provider

Before consuming matcha or any new dietary product, you should consult with a qualified healthcare professional, especially if you:

• Are pregnant, nursing, or planning to become pregnant;
• Have any medical condition or health concern;
• Are taking any medications, including but not limited to blood thinners, blood pressure medications, or medications affected by caffeine;
• Have a sensitivity or allergy to caffeine or tea products;
• Have liver or kidney conditions;
• Are under 18 years of age.

Caffeine Content

Matcha contains caffeine. While the caffeine in matcha is released more gradually than coffee due to the presence of L-theanine, individuals sensitive to caffeine should exercise caution. Excessive consumption may cause restlessness, insomnia, or other caffeine-related effects.

Allergen Information

Our matcha is processed in facilities that may also process other food products. While we take precautions to prevent cross-contamination, we cannot guarantee that our products are free from traces of allergens. If you have severe food allergies, please contact us before purchasing.

Individual Results

Any testimonials, reviews, or results shared by customers reflect individual experiences and are not guaranteed. Individual results may vary based on numerous factors including diet, lifestyle, health conditions, and other variables.

SECTION 4 – CALIFORNIA PROPOSITION 65 WARNING

WARNING: Consuming this product can expose you to chemicals including lead, which is known to the State of California to cause cancer and birth defects or other reproductive harm. For more information, go to www.P65Warnings.ca.gov.

Lead is naturally present in soil worldwide and can be absorbed by tea plants, including those used to produce matcha. The levels of lead in our matcha are within safe limits established by international food safety standards. However, California law requires this warning for products containing any detectable level of listed chemicals.

For more information about our quality testing and safety standards, please visit our Proposition 65 Information Page.

SECTION 5 – ORDERS AND ACCEPTANCE

When you place an order, you are making an offer to purchase. We reserve the right to accept or decline your order for any reason at our sole discretion. Your order is not accepted until we confirm acceptance and process your payment.

Please review your order carefully before submitting. We may be unable to accommodate cancellation requests after an order is accepted and processed. If we do not accept, modify, or cancel an order, we will attempt to notify you using the contact information provided at the time of order.

We reserve the right to:

• Limit quantities purchased per person, household, or order;
• Refuse orders that appear to be placed by resellers or distributors;
• Cancel orders where pricing or product information errors have occurred.

Your purchases are subject to our Refund Policy. You represent and warrant that your purchases are for personal or household use and not for commercial resale or export.

SECTION 6 – SUBSCRIPTION TERMS

If you subscribe to receive our products on a recurring basis:

• Billing: You authorize us to charge your payment method on a recurring basis at the frequency you selected (e.g., monthly, every two months) until you cancel;
• Price Changes: We may change subscription prices with at least 14 days' advance notice. Continued subscription after the price change takes effect constitutes acceptance of the new price;
• Cancellation: You may cancel your subscription at any time through your account dashboard or by contacting us. Cancellation will take effect at the end of your current billing period;
• Modifications: You may modify your subscription (change frequency, skip deliveries, or update products) through your account or by contacting customer service;
• Failed Payments: If a payment fails, we may attempt to charge your payment method again. After multiple failed attempts, your subscription may be paused or cancelled.

SECTION 7 – PRICES AND PAYMENT

Prices, discounts, and promotions are subject to change without notice. The price charged for a product will be the price in effect at the time your order is placed, as confirmed in your order confirmation email.

Unless otherwise stated, posted prices do not include:

• Applicable taxes (VAT, GST, sales tax, etc.);
• Shipping and handling charges;
• Customs duties or import fees (for international orders).

You are responsible for any customs duties, import taxes, or fees imposed by your country. These charges are not included in our prices and are not refundable by us.

You agree to provide accurate and complete payment information. By providing payment information, you represent and warrant that you are authorized to use the payment method and that your payment will be honored.

We use third-party payment processors (including Shopify Payments and other providers) to process transactions. Your use of these payment services is subject to their respective terms and conditions.

SECTION 8 – SHIPPING AND DELIVERY

We ship internationally from our fulfillment centers. Delivery times provided are estimates only and are not guaranteed.

We are not liable for:

• Delays caused by shipping carriers, customs processing, weather, natural disasters, or other events beyond our control;
• Packages lost, stolen, or damaged after delivery;
• Incorrect or incomplete shipping addresses provided by you;
• Customs seizures or delays.

Risk of loss and title for products pass to you upon our delivery to the shipping carrier. You are responsible for tracking your package once shipped.

For perishable products, we recommend consuming matcha within the timeframe specified on the packaging for optimal freshness and quality. Improper storage after delivery is your responsibility.

SECTION 9 – RETURNS AND REFUNDS

Please refer to our Refund Policy for complete information about returns, exchanges, and refunds.

Due to the consumable nature of our products, we have specific requirements for returns:

• Unopened products may be returned within 30 days of delivery;
• Opened products are generally not eligible for return unless defective;
• Products must be returned in their original packaging;
• Shipping costs for returns are the customer's responsibility unless the return is due to our error or a defective product.

We reserve the right to refuse returns that do not meet our policy requirements or that show signs of misuse.

SECTION 10 – INTELLECTUAL PROPERTY

Our Services, including but not limited to all names, logos, brand elements, text, images, graphics, videos, audio, product photography, and the design, selection, and arrangement thereof, are owned by Digital Edamon Ltd or our licensors and are protected by international copyright and other intellectual property laws.

The "My Japanese Grandma" name, the myjapanesegrandma.com domain, associated logos, and all related names, product and service names, designs, and slogans are proprietary to Digital Edamon Ltd. You may not use these elements without our prior written permission.

These Terms permit you to use the Services for personal, non-commercial use only. You may not:

• Reproduce, distribute, modify, or create derivative works from our content;
• Download, store, or retransmit any material from our Services without authorization;
• Use our trademarks, logos, or branding without written permission;
• Remove or alter any copyright, trademark, or other proprietary notices.

All rights not expressly granted herein are reserved.

SECTION 11 – USER CONTENT AND FEEDBACK

If you submit, upload, or transmit any content to us, including reviews, testimonials, photographs, ideas, suggestions, or feedback ("User Content"), you grant us a perpetual, worldwide, sublicensable, transferable, royalty-free license to use, reproduce, modify, publish, distribute, and display such User Content in any medium for any purpose, including commercial use.

You represent and warrant that:

• You own or have all necessary rights to the User Content you submit;
• Your User Content does not violate any third party's rights, including intellectual property, privacy, or publicity rights;
• Your User Content is truthful and not misleading;
• You have disclosed any compensation or incentives received in connection with your submission.

We may, but have no obligation to, monitor, edit, or remove User Content that we determine to be unlawful, offensive, defamatory, or otherwise objectionable or in violation of these Terms.

SECTION 12 – THIRD-PARTY LINKS AND SERVICES

Our Services may contain links to third-party websites, services, or content. These links are provided for your convenience only. We do not control, endorse, or assume responsibility for any third-party content or services.

Your use of third-party websites and services is at your own risk and subject to the terms and policies of those third parties. We are not liable for any harm or damages related to your use of third-party services or your purchases from third parties.

SECTION 13 – RELATIONSHIP WITH SHOPIFY

Our Services are powered by Shopify, which enables us to provide the Services to you. However, all sales and purchases made through our store are made directly with Digital Edamon Ltd.

By using our Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Digital Edamon Ltd, including any injury, damage, or loss resulting from purchased products or services. You hereby release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with us.

SECTION 14 – PRIVACY

All personal information collected through our Services is subject to our Privacy Policy. By using our Services, you acknowledge that you have read and understood our Privacy Policy.

Because our Services are hosted by Shopify, certain personal information is also subject to Shopify's Privacy Policy. Information you submit may be transmitted to and processed by Shopify and third-party service providers located in various countries.

SECTION 15 – PROHIBITED USES

You may access and use our Services for lawful purposes only. You agree not to:

• Use the Services for any unlawful or fraudulent purpose;
• Violate any applicable laws, regulations, or third-party rights;
• Infringe upon our intellectual property or the intellectual property of others;
• Harass, abuse, threaten, or harm any person;
• Transmit false, misleading, or deceptive information;
• Send spam, chain letters, or unsolicited communications;
• Impersonate any person or entity;
• Upload viruses, malware, or malicious code;
• Attempt to gain unauthorized access to our systems or data;
• Scrape, crawl, or collect data from our Services without permission;
• Interfere with the proper functioning of our Services;
• Purchase products for commercial resale without our authorization.

We reserve the right to suspend or terminate your access to our Services if you violate these Terms.

SECTION 16 – DISCLAIMER OF WARRANTIES

IMPORTANT: PLEASE READ THIS SECTION CAREFULLY.

EXCEPT AS EXPRESSLY STATED BY DIGITAL EDAMON LTD, THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY REPRESENTATIONS, WARRANTIES, OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY;
• FITNESS FOR A PARTICULAR PURPOSE;
• NON-INFRINGEMENT;
• ACCURACY, RELIABILITY, OR COMPLETENESS OF CONTENT;
• UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE ACCESS TO THE SERVICES.

WE DO NOT WARRANT THAT OUR PRODUCTS WILL MEET YOUR SPECIFIC HEALTH OR DIETARY EXPECTATIONS OR PRODUCE ANY PARTICULAR RESULTS.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. IN SUCH JURISDICTIONS, OUR LIABILITY IS LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

SECTION 17 – LIMITATION OF LIABILITY

IMPORTANT: PLEASE READ THIS SECTION CAREFULLY.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL DIGITAL EDAMON LTD, OUR AFFILIATES, PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, CONTRACTORS, SERVICE PROVIDERS, LICENSORS, OR SHOPIFY AND ITS AFFILIATES BE LIABLE FOR:

• ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES;
• ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES;
• ANY DAMAGES ARISING FROM YOUR USE OF OR INABILITY TO USE THE SERVICES;
• ANY DAMAGES ARISING FROM ANY PRODUCTS PURCHASED THROUGH THE SERVICES;
• ANY PERSONAL INJURY OR HEALTH ISSUES RELATED TO CONSUMPTION OF OUR PRODUCTS;
• ANY ERRORS, OMISSIONS, OR INACCURACIES IN OUR CONTENT.

IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100 USD).

THESE LIMITATIONS APPLY WHETHER THE ALLEGED LIABILITY IS BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER BASIS, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR CERTAIN DAMAGES, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

SECTION 18 – INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Digital Edamon Ltd, Shopify, and our respective affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from or relating to:

• Your breach of these Terms;
• Your violation of any applicable law or third-party rights;
• Your use of the Services;
• Any User Content you submit;
• Your consumption or use of our products;
• Any dispute between you and a third party.

We reserve the right to assume exclusive defense and control of any matter subject to indemnification by you, and you agree to cooperate with our defense of such claims.

SECTION 19 – DISPUTE RESOLUTION

Please read this section carefully. It affects your legal rights.

Informal Resolution: Before initiating any formal dispute resolution, you agree to first contact us at hello@myjapanesegrandma.com to attempt to resolve the dispute informally. We will attempt to resolve the dispute through good-faith negotiations for at least 30 days.

Governing Law: These Terms and any disputes arising from them shall be governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles.

Jurisdiction: Any disputes that cannot be resolved informally shall be subject to the exclusive jurisdiction of the courts of England and Wales. You consent to personal jurisdiction and venue in such courts.

Class Action Waiver: TO THE FULLEST EXTENT PERMITTED BY LAW, YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION.

Time Limitation: Any claim or cause of action arising from these Terms or your use of the Services must be filed within one (1) year after such claim or cause of action arose, or be forever barred.

SECTION 20 – TERMINATION

We may terminate or suspend your access to the Services at any time, without prior notice or liability, for any reason, including if you breach these Terms.

Upon termination:

• Your right to use the Services will immediately cease;
• Any pending orders may be cancelled;
• You remain liable for all amounts due prior to termination.

The following sections shall survive termination: Intellectual Property, User Content and Feedback, Disclaimer of Warranties, Limitation of Liability, Indemnification, Dispute Resolution, and any other provisions that by their nature should survive.

SECTION 21 – SEVERABILITY

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be enforced to the maximum extent permitted by law, and the unenforceable portion shall be severed from these Terms. Such determination shall not affect the validity and enforceability of the remaining provisions.

SECTION 22 – WAIVER

Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by us to be effective.

SECTION 23 – ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Refund Policy, and any other policies referenced herein, constitute the entire agreement between you and Digital Edamon Ltd regarding your use of the Services. These Terms supersede any prior agreements, communications, or understandings, whether oral or written.

Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.

SECTION 24 – ASSIGNMENT

You may not assign, delegate, or transfer these Terms or any rights or obligations hereunder without our prior written consent. Any attempted assignment without consent shall be null and void.

We may freely assign or transfer these Terms and our rights and obligations without restriction and without notice to you.

SECTION 25 – FORCE MAJEURE

We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control, including but not limited to: natural disasters, pandemics, war, terrorism, riots, government actions, labor disputes, supply chain disruptions, or failures of third-party services.

SECTION 26 – CHANGES TO TERMS

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website, unless we specify a later effective date.

For material changes, we will provide notice through our website or by email to registered customers at least 14 days before the changes take effect.

Your continued use of the Services after any changes constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the Services.

The "Last Updated" date at the top of these Terms indicates when they were last revised.

SECTION 27 – CONTACT INFORMATION

If you have any questions about these Terms of Service, please contact us:

Digital Edamon Ltd
Company Number: 10704666
Trading as myjapanesegrandma.com
10 Coldbath Square
London, United Kingdom
EC1R 5HL

Email: hello@myjapanesegrandma.com

For customer service inquiries, please visit our Contact Page.