Contact Information

Last Updated: January 16, 2026

Company Details

Digital Edamon Ltd
Company Number: 10704666
Registered in England and Wales
Trading as myjapanesegrandma.com

Registered Address

10 Coldbath Square
London
EC1R 5HL
United Kingdom

Contact Us

For all inquiries, including customer service, orders, returns, and general questions:

Email: hello@myjapanesegrandma.com

We aim to respond to all inquiries within 24-48 business hours.

Customer Service

Our customer service team is available to assist you with:

• Order status and tracking
• Returns and refunds
• Product questions
• Subscription management
• Technical issues with our website

Privacy Requests

To exercise your privacy rights, including requests to access, correct, or delete your personal information, please contact us at:

Email: hello@myjapanesegrandma.com

Please include "Privacy Request" in the subject line of your email.

Complaints

If you have a complaint about our products or services, please contact us at hello@myjapanesegrandma.com. We take all complaints seriously and will do our best to resolve any issues promptly.

If you are not satisfied with our response, you may have the right to escalate your complaint to the relevant authorities in your jurisdiction.